Original & Fine Art Print Shop FAQs

Have a question before you buy? You’re in the right place. Below you’ll find answers to the most common questions about ordering fine art prints and original watercolors from Terra Kind Studio Co. — covering everything from payments and shipping to refunds and delivery timelines. If you don’t find what you’re looking for, feel free to reach out directly at shop@terrakindstudio.com.

PAYMENTS

Is my information secure?

Any information collected from you is for the sole purpose of processing your order. It will not be sold, exchanged, or otherwise disclosed to anyone. I employ industry-accepted standards in protecting your personal information during its transmission. I use SSL (Secure Socket Layer) technology to protect your sensitive information on Terra Kind Studio Co. during its transmission.

Do I need a PayPal account to pay with PayPal? What payment methods do you accept?

No, non-PayPal members can pay with their credit card via the PayPal interface without an account. Just look for a link to pay without logging in.

Why am I taken to a third-party site for payment of my order?

I value your security. Rather than host credit card processing or sensitive data transmission through the Terra Kind Studio Co. website, I’ve decided to use PayPal to provide my customers with the most secure checkout process possible. I DO NOT store credit card information in my databases, nor is any sensitive cardholder data processed through the Terra Kind Studio website at any point in the transaction. To comply with PCI Compliance standards, the trusted name of PayPal handles all steps in the transaction process directly on its platform, including payment data collection and data submission. My customers can rest assured that their transactions are safe and secure.

ORDERS

When will I get my order?

Because I am a one-woman small art shop and keep a low inventory, it may take up to 2 weeks for you to receive your archival artist print, depending on your shipping location. If you need your print sooner,  email Terra Kind Studio Co. with the subject line “Please Expedite My Order” and tell us if you’d like to pay a bit extra for faster service.

How do you ship?

I use UPS to ship original artworks. Artist prints are drop shipped. Artist prints under 16 x 20 inches are shipped flat. Larger prints are shipped rolled in a sturdy tube. Most shipping materials are recyclable.

How can I track my order?

Tracking information will be emailed to you. Please note that tracking numbers do not update or show up immediately on the UPS or USPS websites.

REFUND POLICY

What is your return and refund policy?

I only issue refunds for items that arrive damaged due to shipping carrier negligence. Returns and exchanges are not accepted.

I have a 30-day refund policy on damaged items, which means you have 30 days after receiving your item to request a refund if it arrives damaged. 

To start a refund or ask questions regarding refunds, you can contact me at shop@terrakindstudio.com

Damages and Issues

I use best practices when preparing artwork to be shipped. That said, I cannot be held responsible for items lost or damaged during delivery. Once an order leaves the studio, it is out of my control how it is handled. However, I will decide about replacements on a case-by-case basis.

You will be asked to provide photographic proof of damaged items (so that we may begin a claim with the shipping carrier). When your refund has been approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@terrakindstudio.com

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

How do I send you a question about my order?

Please email me at shop@terrakindstudio.com with the subject line: “Question About My Order.” I respond to emails Monday-Friday, excluding holidays. If you email me over the weekend, I will respond to you the following Monday.

SHIPPING ORIGINAL ARTWORKS

If you are a resident of the Twin Cities Metro Area (Minnesota), free local delivery to your home or business of your purchased artwork by the artist is possible. Non-local purchased artwork is shipped using UPS. Shipping is only available in the United States.

SHIPPING ORIGINAL ARTWORK STEPS:

It’s important to note that this is a one-person studio/shop. I make every effort to meet and exceed expectations to ensure the artwork you purchase from Terra Kind Studio Co. arrives safely, beautifully, and ready to hang in your home.

Shipping original artwork to you involves a couple of simple steps:

1. You make your payment for the artwork online via PayPal.
2. I then email you confirmation and schedule a shipping date and time via UPS that suits you.
3. Packaging and shipping of artwork will be calculated at my local UPS store. I will then connect you with UPS for shipping payment over the phone.

While this sounds complicated compared to buying from Amazon, art galleries use this standard method. This means you never have to worry about being overcharged for shipping. Know that your artwork is being expertly packaged, and you have direct contact with the artist-seller to ensure a happy delivery.

Do you ship internationally?

At present, I can only ship in the United States, including Hawaii and Alaska. That could change in the future, and is something I am looking into.

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