Terra Kind Studio Shop FAQs

woman hanging We Are Stardust artwork in her office

PAYMENTS

Is my information secure?

Any information collected from you is for the sole purpose of processing your order. It will not be sold, exchanged, or otherwise disclosed to anyone. I employ industry-accepted standards in protecting your personal information during its transmission. I use SSL (Secure Socket Layer) technology to protect your sensitive information on Terra Kind Studio during its transmission.

Do I need a PayPal account to pay with PayPal? What payment methods do you accept?

No, non-PayPal members can pay with their credit card via the PayPal interface without an account. Just look for a link to pay without logging in.

Why am I taken to a third-party site for payment of my order?

I value your security. Rather than host credit card processing or sensitive data transmission through the Terra Kind Studio website, I’ve decided to use PayPal to provide my customers with the most secure checkout process possible. I DO NOT store credit card information in my databases, nor is any sensitive cardholder data processed through the Terra Kind Studio website at any point in the transaction. To comply with PCI Compliance standards, the trusted name of PayPal handles all steps in the transaction process directly on their sites, including payment data collection and data submission. My customers can rest assured that their transaction is safe and secure.

 

ORDERS

When will I get my order?

Because I am a one-woman small art shop and keep a low inventory, it may take up to 2 weeks for you to receive your archival art print, depending on your shipping location. If you need your print sooner,  email Terra Kind Studio with the subject line “Please Expedite My Order” and tell us if you’d like to pay a bit extra for faster service. I can’t guarantee but will do my best to accommodate special timelines.

How do you ship?

I ship by USPS First class. A flat rate per order includes my shipping material costs, the pricing for your location, and the weight of the items. Smaller prints are shipped flat and larger prints are shipped rolled in a triangle tube. Most shipping materials are sustainable, eco-friendly, and recyclable.

How can I track my order?

I can email you the tracking information if you request it. Please note that tracking numbers do not update or show up immediately on the USPS website.

REFUND POLICY

We only issue refunds for items that arrive damaged due to shipping carrier negligence. Returns and exchanges are not accepted.

I have a 30-day refund policy on damaged items, which means you have 30 days after receiving your item to request a refund if it arrives damaged. 

To start a refund or ask questions regarding refunds, you can contact us at shop@terrakindstudio.com

Damages and Issues

I use best practices when preparing artwork to be shipped. That said, I cannot be held responsible for items lost or damaged during delivery. Once an order leaves the studio, it is out of my control how it is handled. However, I will decide about replacements on a case-by-case basis.

You will be asked to provide photographic proof of damaged items (so that we may begin a claim with the shipping carrier) and your refund has been approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@terrakindstudio.com

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How do I send you a question about my order?

Please email me at hello@terrakindstudio.com. I respond to emails Monday-Friday, excluding holidays. If you email me over the weekend, I will respond to you the following Monday.

Do you ship internationally?

Currently, I only ship in the United States, Hawaii, Alaska, and Canada. I may consider shipping internationally in the future.

Giving Back.

10% of all Terra Kind Studio Co.’s annual art sales are donated to nonprofits devoted to environmental and climate change issues.
By supporting my work as an artist, you’ll have nature’s beauty dressing your walls while doing good in the world.

All artwork is the sole property of Kristin Maija Peterson and is held under copyright, even after purchase. The images, artwork, and contents of this website may not be copied, collected, or used for personal or professional gain without written permission from Kristin Maija Peterson. All images of artwork, sold or otherwise, are retained by Kristin Maija Peterson.

ABOUT

Terra Kind Studio showcases the creative work of visual artist and designer Kristin Maija Peterson. Growing up among prairies, lakes, rivers, and oak savannas along with her project work with environmental organizations have collectively influenced her creative path. Kristin works in watercolor, graphite, color pencil, oil pastels, and pen and ink, interpreting in detail the beautiful chaos she finds in native wild spaces and its inhabitants who call these spaces home. Kristin sees all living creatures as kin and is always kind to spiders.

Be Kind to Everything That Lives.

Terra Kind Studio Co. logo in terra cotta color